Helix Return Policy – What You Should Know

Helix is a popular US-based mattress brand that offers a variety of high-quality mattresses for different sleeping positions. The company also offers a sleep trial that gives customers the opportunity to test out the mattress before they decide to purchase it. Unfortunately, some customers have experienced problems with Helix return policy.

While online shopping can be a convenient way to buy a mattress, it can be difficult to know what to expect from the company when it comes to their return policy and warranty. While most companies have a standard return policy, not all of them are created equal. In this article, we will take a closer look at the Helix return policy and how it compares to other companies’ policies.

One of the main advantages of Helix’s mattress return policy is that customers can get a full refund within 100 nights. This is a long enough period of time for most people to give the mattress a good try and determine whether or not it is right for them. The company also allows customers to exchange their mattress for a different size if they feel that the original mattress is too small or large. This is a great feature that helps limit mattress waste, which is a major concern in the industry.

Helix also offers a 10-year limited warranty on their standard mattresses and a 15-year limited warranty on their Helix Luxe models. The company’s warranties cover manufacturing defects, including splits or cracks in the materials and sagging or indentations greater than 1 inch. They also cover the cost of replacing the mattress if it is found to be defective. While this warranty isn’t as comprehensive as some of the other warranties on the market, it is still a decent option for those who want to make sure their mattress will last for a long time.

Another thing to consider when reviewing Helix’s return policy is that they require customers to keep their mattress in good condition during the return process. This means that they shouldn’t have excessive stains or damage on the mattress, and it should still be in its original packaging. This is a standard requirement for most mattresses, but it is worth mentioning in case you plan on returning your Helix mattress.

To initiate a Helix return, you should contact the company’s customer service team to discuss your specific situation. You should be prepared to provide them with your order details and a detailed explanation of the reason for your return. Customer service representatives will then work with you to ensure that the process is as simple as possible. If you’re unable to reach a live representative, you can always send Helix an email via their website.

Overall, Helix has a very straightforward return policy and offers excellent customer service. If you’re unsure about which Helix mattress to choose, be sure to read trusted reviews and compare prices before making a purchase. You can also follow Reviewed on Facebook, Twitter, Instagram, and TikTok for more tips, deals, and reviews on the latest products.